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What is the estimated arrival time for different deposit methods?
Kindly refer to the following:
- Credit Card:
Instantly credited.
- E-Wallet:
Instantly
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What should clients do if there is a deposit amount mismatch?
Sales team should raise a Fresh Ticket D1 to claim the issue of a deposit amount mismatch.
Th
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How can clients claim back the deposit handling fee charged by the bank?
VT
Markets does not charge any deposit fees.
However, any fees incurred by
intermediary banks
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How should clients handle a deposit recall or charge-back issue?
In some cases, clients may want to get their deposit back.
Regardless of the reason, this beh
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What deposit methods are available at VT Markets?
VT Markets provides a
variety of convenient, fast, and safe deposit methods:
- Credit / Debit
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Why might a credit card deposit fail and what advice should I give to clients?
Common reasons for
deposit failure include:
- Insufficient funds
- Incompatible card
(e.
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Does VT Markets accept third-party deposits?
VT
Markets does not accept third-party deposits.
Any deposits made from
third-party accounts
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What are common issues with internal fund transfers?
Internal
transfers can only be made between accounts with the same currency and no
credit bonus.
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Can MAM sub-accounts perform internal transfers?
No, MAM
sub-accounts cannot perform internal transfers on their own.
Approval from the
MAM ma
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Who is allowed to deposit?
If
the client has a trading account and is not on the blacklist, they are allowed
to deposit.