【4】Deposit Reimbursement for Negative Balance Accounts
Eligibility:
- Client's account has a negative balance at the time of deposit
Kindly refer to the following step-by-step explanation for the account opening procedure:
Step 1 Confirm that the client's account has a negative balance and a deposit has been made.
Step 2 Check the system-recorded account balance information at the time of deposit.
Step 3 Sales submits ticket D2. Reimbursement, ticking the appropriate boxes based on the account's actual situation.
Step 4 The Operations team will process the reimbursement based on the system records.
Reimbursement Rules:
- The reimbursement amount equals the negative balance recorded by the system at the time of deposit.
- If the account has any credit (bonus), it will be removed along with the negative balance.
Example:
If the system shows an account balance of -37.64 and a credit of 40:
- The Operations team will reimburse 37.64 to the client's balance
- Simultaneously remove the credit of 40
Notes:
- Accurately ticking the options in the ticket helps automate the approval process, improving efficiency.
- This process is only applicable for reimbursing deposit differences when the account has a negative balance.