Kindly refer to the following step-by-step explanation for the HC application and withdrawal procedure:

HC Application

Step 1 Customer applies for credit fund through Sales/Customer Service and provide related application documents:

- Trading Account Number

-  Amount for application

- Transfer slip (Usually failed transfer)

- Risk-Claim Statement

Step 2 Sales/CS submits the application to the Teams OP chatroom

Step 3 OP Team performs eligibility check:

- If customer is blacklisted, reject the application.

- For regular clients, check if margin level is less than 300%.

- For VIP clients, check if margin level is less than 500%.

Step 4 If margin rate meets requirements, OP further check the applied amount:

- For regular clients:

  * If amount is less than $3,000, OP can directly proceed.

  * If amount is between $3,000 - $20,000, Mark's approval is required.

- For VIP clients:

  * If amount is less than or equal to $20,000, directly deposit emergency credit fund.

Step 5 Sales / CS notifies client of successful deposit

Step 6 Client confirms receipt

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HC Withdrawal

Step 1 OP checks margin level:

- If margin level is above 300% after the deduction of HC, OP can directly withdraw the HC amount, client then allowed to withdraw balance.

- If client is determined as "Intentional Misappropriation of Haven Credit" and sales approval is acquired, OP will execute one-time reset and add client to blacklist.

Notes:

- Haven Credit also know as "credit funds" are a form of temporary financial support designed to help clients maintain trading positions or capitalize on market opportunities.

- "Determination of Intentional Misappropriation of Emergency Credit" is defined and not limited to the below (Final determination made by the Risk team): 

  * Failure to follow up with proper deposits after HC is provided and normal deposit channels are restored, resulting in a negative balance.

  * Continuous opening of non-hedged positions or other improper behaviors notified by Risk team during the period between receiving HC and making equivalent deposits.

  *  Failure to make required deposits to meet account safety conditions after being notified, leading to a negative balance while holding HC.

- Once there is HC in the account, withdrawals are temporarily prohibited.