【1】Standard Deposit Procedure

Modified on: Tue, 3 Sep 2024 1:35 PM


Kindly refer to the following step-by-step explanation for the account opening procedure:


Step 1 Client logs into the Portal / APP




Step 2 Client applies for a deposit request




Step 3 Deposit request is recorded in the admin system




Step 4 Client follows the instructions to complete the deposit




Step 5 Gateway / Bank confirms fund receipt




Step 6 Funds are deposited into the trading account (MT4 / 5)




Step 7 Client is notified of deposit completion




Special Cases:



1. Deposit Completed But Funds Not Credited


If the funds have not been credited within 30 minutes after the client completed the transfer, sales representatives can:


- Log into the admin portal and search the "Deposit Audit" page to check the client's deposit status; or


- Submit a ticket D1. Deposit Status Check, OP will then assist in investigating and resolving the issue




2. Missing Deposit


If a client transfers funds without following the standard procedure:


- Raise a Fresh ticket D1 Missing Deposit for investigation


- If the client completes a deposit prior to applying for the deposit request on the portal, raise a Fresh ticket D1 Missing Deposit and provide the MT4 / 5 account number and attach the transfer receipt for investigation




3. Compliance Policy:


- Deposits from the United States are not allowed


- Third-party deposits are prohibited


- Any non-compliant deposits will be refunded to the source upon confirmation





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