【1】Standard Deposit Procedure

Kindly refer to the following step-by-step explanation for the account opening procedure:

Step 1 Client logs into the Portal / APP

Step 2 Client applies for a deposit request

Step 3 Deposit request is recorded in the admin system

Step 4 Client follows the instructions to complete the deposit

Step 5 Gateway / Bank confirms fund receipt

Step 6 Funds are deposited into the trading account (MT4 / 5)

Step 7 Client is notified of deposit completion

Special Cases:

1. Deposit Completed But Funds Not Credited

If the funds have not been credited within 30 minutes after the client completed the transfer, sales representatives can:

- Log into the admin portal and search the "Deposit Audit" page to check the client's deposit status; or

- Submit a ticket D1. Deposit Status Check, OP will then assist in investigating and resolving the issue

2. Missing Deposit

If a client transfers funds without following the standard procedure:

- Raise a Fresh ticket D1 Missing Deposit for investigation

- If the client completes a deposit prior to applying for the deposit request on the portal, raise a Fresh ticket D1 Missing Deposit and provide the MT4 / 5 account number and attach the transfer receipt for investigation

3. Compliance Policy:

- Deposits from the United States are not allowed

- Third-party deposits are prohibited

- Any non-compliant deposits will be refunded to the source upon confirmation