【2】Inactive Retail Client Claiming Procedure
Kindly refer to the
following step-by-step explanation for the retail client claiming procedure:
Step 1 Sales may submit claims for inactive clients (A2. Claim Client)
Step 2 OP request communication records between the original sales and the claimed client
- The original sales representative has 3 working days to provide the requested communication records
Step 3 OP Examination
- If valid proof is provided within the time-frame, OP will reject the claim application, and the client will remain under the original sales
- If no reply is received from the original sales representative, OP will proceed with the client transfer without further notification
Step 4 Upon OP approval, the claiming sales representative will be notified of the successful client reassignment
Notes:
- An inactive retail client is defined as one with no deposit or trading activity within the past 3 months.
- The client's original registration must not have been through an IB, Sales, or CPA link.
- Acceptable forms of communication proof include, but are not limited to, Line, QQ, WeChat, or email correspondence.