【1】Retail Client Claiming Procedure
Kindly
refer to the following step-by-step explanation for the retail client claiming procedure:
Step 1 Sales Submission of Claim (A2. Claim Client)
Step 2 Confirms if client registration is within 3 business days
a. Yes > OP execute client transfer
b. No > Approval from original account manager > OP execute client transfer
Notes:
- Time Restriction: Only retail clients registered within 3 business days are eligible for directly claiming
- Retail Client Definition: Clients registered through official website without IB, slaes or CPA links
- Cross-Office Applicability: Applies to retail clients of all VT Markets offices
- Business Day Calculation: 3-day period counts only business days
* EMEA Office Rule: For clients belonging to EMEA offices, the application date is counted as the first day of the 3 business days
* Other Offices Rule: For clients belonging to other offices, the next business day after the application date is counted as the first day of the 3 business days