How to handle an abnormal trader?
Kindly refer to the following steps:
Step 1
Trading.taipei sends a notice to the Sales team with the following information:
- Abnormal behavior details
- Client information
-
Actions already taken by the Risk team
- Suggested handling options from the Risk team
Step 2
The Sales team decides how to handle the abnormal client and replies to the email from trading.taipei@vtmarkets.com.
Notes:
- Cancellation of participation in Credit bonus: Deduct the credit and add to the credit blacklist.
- Deduct any suspicious abnormal profits. Refer to the "Suggested Deduction Amount"; if 0, it means the account is on the loss side of a hedge, so no deduction is suggested.
- The decision to deduct abnormal profits or not is determined by the Sales team after discussion with the supervisor.
- Clients with a Suggested Deduction Amount (>0) will be added to the withdrawal restriction list (NT) in advance.
- KYC procedure has 3 phases:
1. Provide a photo holding identification documents.
2. Provide financial documents proving the source of income and a bank statement for the account used to deposit at VT Markets.
3. Record video clips following the instructions provided via email.